FAQs

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Where are you located?

1101 Outlet Collection Way SW Ste.1352, Auburn, WA 98001

We recommend parking & entering through the Nordstrom Rack Entrance. We are located between Eddie Bauer & Hot Topic.

Do you accept returns or give refunds/exchanges?

NO. Due to the nature of our business, we do not offer returns, refunds of exchanges.

What types of payments do you accept?

All forms of Payment are accepted.

Do I need to wear a Mask?

At this stime, there are no Covid 19 restrictions in place. You are welcome to wear a mask if you choose.

Do you buy Funko Pops or other collectibles?

YES!! We are ALWAYS buying! Funko Pops, Comic Books, Toys, Sealed Pokémon Cards & More! Lots of 50 items or less can come in anytime! Larger collections should call or message at least an hour ahead to ensure we can accommodate you in a timely manner! Offers will vary based on the items desirability, condition & potential resell value. We use a combination of PPG, Hobby DB, EBay & our personal experience to determine value. Most cash offers (paid via PayPal, Venmo, or Zelle) will be 25-40% of our resell value. In Store Credit (Trade) offers will be 10-20% higher! We do NOT do online quotes OR take in collections the last hour of being open - please visit us in store to receive an offer!

Celebrity Event FAQs

Is there an Entry Fee for the Event?

We utilize a ticketing system called TIXR. Tickets are posted via Facebook & on unlockthecon.com

General Admission will typically range from FREE-$10.

Will there be VIP Options?

For most of our Events there will be a VIP Package available to purchase. Details will be included in Event Posts & Ticket Descriptions.

How many people can line up with VIP?

VIP is (1) Per Person unless otherwise specified.

How early can I arrive to line up?

Mall Access typically allows 1-1.5 hours before opening hours.

Can I bring my own item to be signed?

Yes. You will still need to pay for the autograph/quote, etc.

Will there be items to purchase?

Yes, we will have a limited amount of Funko Pops, Art Prints & other items for purchase available. These items help support Unlock The Con in bringing in our next guest!

The guest typically has an assortment of 8x10's & 11x17's to choose from as well.

Is there a charge for autographs?

In most cases, yes, there will be a charge for signatures. Typically, pricing will be posted ahead of time, before the event (subject to change) & will be posted at the event.

Will there be a Certificate of Authenticity available?

We will have Genuine COA available for most of our events, otherwise, we will typically have JSA for larger guests. *We also periodoically have JSA Events.

What types of Payments are Accepted?

We accept Cash, Card, Apple Pay & Samsung Pay. **Sometimes Guests will accept Paypal, Venmo, etc.**

DROP OFF/ SEND IN OPTIONS

Drop-Off Fee: $20 per item plus any additonal requested authentication, quotes & autograph fees.

Send In Fees: $20 Fee per item plus the cost of the autograph, any additional requested quotes or authentications & return shipping. These items will need to be pre-paid. Contact Ashley @unlockthecon.faq@gmail.com for Payment & Instructions. When sending in your items, please include a note with ALL information needed. (Your name, return address, personalization/quote (if paid for) contact information, etc.)

Please send the items to:

Unlock The Con

Attn: Ashley Weaver

1101 Outlet Collection Way SW

Ste.1352 Space 405,

Auburn, WA 98001