FAQs
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Where are you located?
1101 Outlet Collection Way SW Ste.1352, Auburn, WA 98001
We recommend parking & entering through the Nordstrom Rack Entrance. We are located between Eddie Bauer & Hot Topic.
Do you buy Funko Pops or other collectibles?
YES!! We are ALWAYS buying! Funko Pops, Comic Books, Toys, Sealed Pokémon Cards & More! Lots of 50 items or less can come in anytime! Larger collections should call or message at least an hour ahead to ensure we can accommodate you in a timely manner! Offers will vary based on the items desirability, condition & potential resell value. We use a combination of PPG, Hobby DB, EBay & our personal experience to determine value. Most cash offers (paid via PayPal, Venmo, or Zelle) will be 20-40% of our resell value. In Store Credit (Trade) offers will be 10-20% higher! We do NOT do online quotes OR take in collections the last hour of being open - please visit us in store to receive an offer!
When can I bring in items to sell?
Lots of 50 items or less can come in anytime! Larger collections should call or message at least an hour ahead to ensure we can accommodate you in a timely manner! We typically avoid buying in collections the last hour of the day.
Do you accept returns or give refunds/exchanges?
NO. Due to the nature of our business, we do not offer returns, refunds of exchanges.
What types of payments do you accept?
All forms of Payment are accepted.
Do I need to wear a Mask?
At this stime, there are no Covid 19 restrictions in place. You are welcome to wear a mask if you choose.
Celebrity Event FAQs
Is there an Entry Fee for the Event?
We utilize a ticketing system called TIXR. Tickets are posted via Facebook & on unlockthecon.com
General Admission will typically range from FREE-$10.
Will there be VIP Options?
For most of our Events there will be a VIP Package available to purchase. Details will be included in Event Posts & Ticket Descriptions.
How many people can line up with VIP?
VIP is (1) Per Person unless otherwise specified.
How early can I arrive to line up?
Mall Access typically allows 1-1.5 hours before opening hours.
Can I bring my own item to be signed?
Yes. You will still need to pay for the autograph/quote, etc.
Will there be items to purchase?
Yes, we will have a limited amount of Funko Pops, Art Prints & other items for purchase available. These items help support Unlock The Con in bringing in our next guest!
The guest typically has an assortment of 8x10's & 11x17's to choose from as well.
Is there a charge for autographs?
In most cases, yes, there will be a charge for signatures. Typically, pricing will be posted ahead of time, before the event (subject to change) & will be posted at the event.
Will there be a Certificate of Authenticity available?
We will have Genuine COA available for most of our events, otherwise, we will typically have JSA for larger guests. *We also periodoically have JSA Events.
What types of Payments are Accepted?
We accept Cash, Card, Apple Pay & Samsung Pay. **Sometimes Guests will accept Paypal, Venmo, etc.**
DROP OFF/ SEND IN OPTIONS
Drop-Off Fee: $20 per item plus any additonal requested authentication, quotes & autograph fees.
Send In Fees: $20 Fee per item plus the cost of the autograph, any additional requested quotes or authentications & return shipping. These items will need to be pre-paid. Contact Ashley @unlockthecon.faq@gmail.com for Payment & Instructions. When sending in your items, please include a note with ALL information needed. (Your name, return address, personalization/quote (if paid for) contact information, etc.)
Please send the items to:
Unlock The Con
Attn: Ashley Weaver
1101 Outlet Collection Way SW
Ste.1352 Space 405,
Auburn, WA 98001